Lister Wilder - Arboricultural Testimonials

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Heritage Tree Services choose Timberwolf 
With projects ranging all the way from saving the famous ‘Harry Potter Tree’ at Blenheim Palace from collapse to digging up and relocating mature golf course trees using a giant £50,000 ‘spade’, Heritage Tree Services Ltd is undoubtedly one of the prestige names in its field.
When it comes to buying machinery - of any size - the Oxfordshire-based company has a habit simply of choosing what it considers to be the best. In the case of its new chipper, that meant the Timberwolf TW230DHB which was bought through Lister Wilder and supplied to match the company’s white livery.
The man who made the purchase decision was Contracts Manager Marc Wastle. “I chose it because it is outstandingly easy to use and look after, and because its chipping performance is the best in the market,” he says. 
“We are quite lucky in that we can afford to buy the best machinery available and that’s why we chose the Timberwolf. Most importantly, the guys like using it out on site and when I ask them what we should buy they ask for a Timberwolf. I look at it from an operator background — if the guys who use it are happy and it performs well then you will get the job done more quickly, and that benefits both the company and its clients. Sometimes you get machines that are extremely reliable but not pleasant to use — Timberwolf gets it just right.”
The TW2300HB is the smallest chipper in a fleet that has crane-fed machines at the top end. But it is the compactness that Marc particularly values in a business that travels widely over the home counties and sometimes beyond. “It is small and light and easy to get around behind a 3.5 tonne tipper if you have a long way to go,” says Marc. “The performance relative to its size and weight is excellent — better than others in the same market. It also has good blade access, and maintenance is very easy to do.”
The Kubota-engined TW2300HB can handle feed up to 160mm (6.3”) in diameter and reduces it to an average 18mm chip size. Its can achieve throughput of five tonnes per hour and its discharge chute rotates through all of 2700.
The company also sources smaller forestry equipment, including the Stihl range, from Lister Wilder, and servicing is handled at the convenient Reading or Wallingford depots near the Heritage base just outside Henley-on-Thames. Lister Wilder has also recently supplied a Valtra N174 tractor which, says Marc, was the brand recommended by other operators in the forestry business. “I like its compact size on a four-cylinder engine,” he says. “It is ideal for forestry projects in urban areas where you don’t have much room.”
Heritage Tree Services Ltd was set up by Managing Director Hugo Loudon whose passion for trees goes back to his teenage years when he worked in forestry with his grandfather in Holland. The business is based on his strong belief in the need for green infrastructure to be managed sustainably and in ways that benefit wildlife. “The regeneration of the fragile treescape is a dedication and life pursuit of mine,” he says. “Some people climb mountains or sail the oceans; I personally plant trees.”
The projects the company has handled are many and highly varied, but few have been more high profile than saving the famous 55-foot cedar of Lebanon tree in the grounds of Blenheim Palace from collapse after it was weakened by the gaping hole in its hollow trunk. The tree featured in a scene of the 2007 Harry Potter film The Order of the Phoenix. The rescue plan devised by Hugo and his team involved using climbers and a cherry picker to fix cables to its larger upper branches and attach them to nearby trees in order to help support it better.
Other famous projects have included helping Henley Golf Club to improve the playability of its course by moving five mature trees. The team used a machine with six hydraulic-powered blades to dig deep beneath the roots of each tree before picking it up and moving it to its new home. The machine was also used to create the new hole.
Heritage Tree Services

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Crystal Palace FC with a Lister Wilder service contract
In the world of football, players often follow managers between clubs. But the same is also sometimes true on the grounds side of the business, as Lister Wilder has proved by maintaining a relationship with the highly respected Bruce Elliot as he has moved between three clubs.
The bond has stood the test of time for over 15 years as Bruce has switched from Reading FC to Fulham FC and now Crystal Palace FC in south London where he has been Heads of Grounds and Estates for the past two years. Bruce has been particularly grateful for the personal input from Neil Davis, Service Director for Lister Wilder’s Groundcare and Construction Divisions. 
“When I was at Reading FC it was convenient to have Lister Wilder just down the road, but that has developed into a very good long-term relationship and indeed I nowadays consider Neil to be a friend who looks after the club very well,” says Bruce.
“The key factor is that we need reliability and rapid response times for repairs. I always know that a quick call to Neil will ensure that we get our machines back on the road with minimal delay. For us, that is of massive importance because we don’t have the largest fleet of machinery — if just one machine goes down, that can causes massive inconvenience.”
The fleet at Crystal Palace is made up of Dennis G860 mowers, Kubota 4630 compact tractors with loaders, a Kubota G23 mower for the training ground, and Honda mowers. All were supplied by Lister Wilder along with day-to-day equipment like strimmers, and all are now routinely serviced by the company from its Reading depot.
Such is the faith that Bruce has in Lister Wilder that the relationship is now on an annual service contract footing, covering not just the stadium at Selhurst Park but the nearby training ground and academy.
“It works very well for us because it allows us to budget for the year with a contingency included for any breakdowns,” says Bruce. “It gives us financial certainty, with four equal payments over the year as a whole. The Lister Wilder staff servicing the contract have all been in place for a number of years and know our machines well – we have the same loyalty to them that we have to Neil.”
Neil sees the bond with the club in similar fashion. “You become friends — Bruce knows that if they have a problem and need a small part I will drop everything and bring it over myself if it gets them out of trouble.”
Bruce had been in the football grounds business for over 25 years, during which time he has also worked for Crawley Town, Tottenham and Millwall. “The job has changed massively over the years and we now have a whole new era of pitch technology, undersoil heating and grow lights available to us,” he says. “But the advent of high definition TV means that there is much more pressure because there is no hiding place if your pitch doesn’t hit the standards expected. Even training grounds are expected to be in top condition 365 days-a-year, and that’s why the quality of the machinery and the service that backs it is so important,” he adds.
When WildLife visited, the grounds staff were preparing to tear up the stadium pitch ready for re-sowing followed by the stitching of artificial reinforcing fibres now used widely by top clubs. “We had a few pitch issues last season but I am confident we can improve on that this time,” says Bruce.
He knows that when former England boss Roy Hodgson takes his team onto the Crystal Palace pitch for the opening home game of the 2018-19 season, the work his team will have done with Lister Wilder’s support will come under close scrutiny.
The benefits of a service contract
- Set price servicing
- Spread the cost to suit your budget
- From single machines to large fleets
- Tailor to individual requirements
- Available at purchase or later if required
- Apply to machinery not purchased from us
For further information please call Neil Davis - 01189 884 888

Crystal Palace FC

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Lister Wilder awarded Kubota Gold
Lister Wilder has done it again, achieving a coveted Gold+ award in this year’s Kubota Dealer Service Excellence awards, not to mention three golds and a silver, even though the bar was set higher than ever before.
The prestigious Gold+ award, which is the highest possible level, was awarded to the company’s Reading depot for the second time running, while Ashford, Devizes and Ockham retained their gold awards and Cirencester moved up from bronze to silver. Maintaining the standards required for these highly respected awards would be impressive enough but given that the level set to achieve Gold+ went up 2.5% to 87.5% this time round, this is an outstanding result.
Neil Davis, Service Director, Groundcare and Construction Divisions at Lister Wilder is delighted with the awards. “Lister Wilder prides itself on delivering outstanding customer service and these awards are recognition that we are not only at the top of our game, but that we are sustaining our position and improving all the time.” 
“Our service and parts teams are committed to providing the best customer experience in the industry – all day, every day. We constantly monitor levels of customer satisfaction, analysing the monthly survey results we get from Kubota and ensuring any issues are addressed promptly; we keep a close eye on warranty claims and return rates and make sure our admin processes are thorough and efficient; and we listen and respond to our customers. Understanding our customers’ needs and meeting or exceeding their expectations is what it is all about.”
Kubota Service Manager, Keith Miller, who presented the awards to Lister Wilder’s service managers commented: “Our objective is always to provide the best customer experience in the marketplace. This is the sixth cycle of the Dealer Service Excellence programme which recognises dealers who deliver on that objective, providing the highest level of customer service, support and technical expertise. 
“We have seen steady progress from Lister Wilder since these awards began in 2006 and for them to achieve a Gold+, three golds and a silver is remarkable. It demonstrates real commitment to customer service and achieving the highest levels of customer satisfaction. This degree of success cannot be achieved without a lot of hard work and commitment from everyone involved and the whole team should rightly be very proud of these awards.”
The Kubota Dealer Service Excellence awards, which are presented every two years are assessed on a number of key requirements as Keith explains: “The day-long inspection process carefully checks the dealer’s equipment and facilities in the workshop and parts department, its staff’s knowledge and technical training and all aspects of the business including administration and customer service. An award cannot be achieved by just having great facilities – customer satisfaction counts for no less than a third of the marks.”
Lister Wilder Commercial Director, Charlie King is also proud of what has been achieved by the five award-winning depots. “As a company we strive to provide the best after-sales service in the country and it is great to have this recognition from Kubota. Having achieved our first gold award at Reading, we set about rolling out the same high levels of service across our branches and have built on our success year on year.”
“It is important that every member of our service and parts teams has the skills and knowledge to deliver a service of which we can be proud and Lister Wilder continues to invest in training to maintain the highest level of competence and performance. Our service managers take a proactive approach – developing close relationships with our customers, understanding their needs and often pre-empting issues. We are most grateful to our staff for the commitment, enthusiasm and dedication that has enabled us to achieve these awards.”
Lister Wilder’s Southam depot hopes to be on the list of award recipients next time and is already working towards that goal. Set up five years ago, the Southam branch added Kubota Construction to its product portfolio in 2016 and its staff have undergone extensive training to support the Kubota range. “We can tick a lot of the boxes already,” says Southam depot Service Manager, Peter McFerran “and we are looking forward to stepping up to the challenge next time”. 
Dealers who attain gold standard or higher are invited on an incentive trip to Japan. This year Service Director, Neil Davis and Andrew Beattie, Service Manager at the Devizes branch represented Lister Wilder on the eight-day trip. “We visited a number of Kubota factories to see the products that we sell being manufactured and also enjoyed sight-seeing trips to Tokyo, Kyoto, Osaka and Hiroshima,” says Neil. “While the number of dealers attaining the gold award has grown since 2006, I am confident that Lister Wilder remains the number one dealer in the UK and the array of awards we have won this year speaks for itself.”
Lister Wilder awarded Kubota Gold

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Timberwolf - Top kit for top jobs
New Timberwolf breaks fresh ground

Then Neil Wilson set up Beechwood Tree Care in Berkshire 15 years ago he was determined that the gear he asked his team to work with would be of top quality. Timberwolf chippers have been a key contributor to the companys work throughout and the new generation TW240TDHBT has further extended the boundaries.

Before I set up Beechwood, I was working for other people who I didnt feel were doing it right so I decided to do it for myself, says Managing Director Neil. I was fed up with going out with broken kit and not being able to do the best job. I wanted to do it professionally and properly and to establish ourselves at the top end of the market. Our Timberwolf chippers have made an important contribution to that.
But whats also important to him is the fact that the Timberwolf has continually evolved. When we started they were the best small machine of their type on the market - compact in size and very good at chipping, he says. They were leaps and bounds ahead of everyone else. Others have since come along but Timberwolf has listened to what its customers have said and this new one with its turntable has taken things forward again and so maintained their advantage.

He adds: We like the fact that it has a 270-degree turntable which makes it very versatile when you are working in confined spaces. Despite that addition, they have managed to keep the weight under 750 kilos which means that our younger members of staff who have only recently got their driving licences can tow them.

Neil also welcomes the fact that servicing has been made much simpler and more cost-effective thanks to a modular design which gives excellent access to all major components. With a split rotor housing, its especially useful when blades are due for changing. The anvil is a one-piece design which is easy to remove, and centralised greasing makes for simple daily maintenance and gives bearings a longer life.

The heavy duty dual-feed controls have been rigorously tested to survive the toughest conditions. Working independently of each other, they allow the operator complete control of the feed function from either side of the machine, so keeping him in the safety zone.

For Neil, the service he gets from Lister Wilder as his Timberwolf agent is particularly important. They are fantastic to work with, he says. The sales team is really good and will do whatever they can for you while the parts department is spot on. We generally do our own servicing but the service department is there when you want them. They are really nice people to deal with.

An approved Arboricultural Association contractor, Beechwood operates from the village of Waltham St Lawrence between Reading and Maidenhead. While much of its work is within a 15-mile radius, its reputation takes teams as far as Worcester and Southampton.

Work ranges from trimming of hedges and pruning, through to felling and clearance of sites ready for development. High-end arboricultural work involving cranes for stage-by-stage removal of precarious trees, or the skilful use of cables to support and save them. Recent delicate projects have included the crane removal of a large copper beech in Lower Shiplake, near Reading, involving the grinding out of the stump so that there is now no evidence that it was ever there.

Neil sets great store by recruiting the best people, training them to high standards and using their individual skills to best effect. Vehicles and kit are all skillfully liveried to create a dynamic and professional appearance. We pride ourselves on not just doing a good job but looking the part he says.

Beechwood Tree Care

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Timberwolf - In a tight spot?
Turntable Timberwolf is top of the tree for Connick Tree Care

With projects ranging from skilfully pruning small apple trees to extracting fallen timber from the roofs of storm hit homes and maintaining the leafy beauty of Royal Parks, life at Connick Tree Care is certainly not lacking in variety.

But one constant in the work of the busy South East England based business is that clearing up necessitates the use of high quality chippers that transform the debris into a sustainable fuel now widely used in power stations across the country. For Managing Director Mike Connick, Timberwolf is the brand that provides the best solution to that challenge. Delivery from Lister Wilder of a TW 240TDHB with its 270-degree rotating turntable takes the companys fleet of Timberwolfs up to five, which Mike is itching to get his own hands on during one of his occasional days on the tools.

It has a bigger aperture and faster throughput but still weighs less than 750 kilogrammes, he says. That means that all of my drivers can tow it and operatives can easily manoeuvre it into often tight positions at clients properties.

The turntable is a great feature because being able to swing the hopper around means that we can work in very confined spaces and that makes for reduced time and greater efficiency. It also means that when we are working in London in particular, we dont have to reserve so many parking spaces to do our job. He adds: Given the reliability, the light weight and the sheer value for money, Timberwolf is definitely the best wood chipper for us. It is a very good product.

The turntable on the TW 240TDHB has multiple locking positions to enable safe and convenient loading when working on the roadside or in restricted areas. The operator can turn the mounted section easily using a release catch at the in-feed rather than having to manually moving the vehicle. The machine also has the most powerful ejection in its class.

It is powered by a 34hp Kubota turbo-charged diesel engine, which combines high durability with maximum fuel efficiency, plus minimal noise and vibration. A heavy 56kg twin disc rotor gives added strength and a pair of 109mm blades ensure the chip quality is uniform and constant. Servicing has been made simpler thanks to a modular design which allows easy access to major components.

The fact that the Timberwolf reduces debris tenfold is fundamental to Connick Tree Care, which generates around 200 tonnes of it every month. Three quarters of that goes via Stobart Biomass for use as a fuel while the remainder is sold for mulch, but with some to spare to donate to community projects.

Connick Tree Care has a 30-year pedigree and its 50 employees operate in teams across London and the South East. Its growth was accelerated by the impetus created by compulsory competitive tendering, which brought the company a succession of local authority contracts.

The range of its work starts with shrub pruning in domestic properties and includes major highways contracts, with the current jewel in its portfolio consisting of the Royal Park at Greenwich. As a result it had an important input to the Olympic equestrian events there, as well as looking after the cycle routes across Surrey for the County Council.

The storms of the past winter brought with it huge out-of-hours demands for the companys services and its teams delicately extracted trees from damaged roofs. Perhaps most memorable was the undaunted customer who was so confident in Connicks work that he decided he would stay in bed in the room beneath. When persuaded to move, he asked whether he couldnt simply be given a hard hat!

The company prides itself on its skilled arborists in giving objective tree care advice, which includes recognition and treatment of oaks affected by the dreaded processionary moth, whose hairs can affect human health. I think there is now a generally greater awareness of the value of trees not just environmentally but in terms of their contribution to carbon reduction, says Mike. But that is countered by the continuing impact of Government budget cuts.

Connick Tree Care

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South East Tree Surgeons

South East Tree Surgeons are arboricuture specialists with an established reputation in Dorking, Hersham, Leatherhead, Reigate and the surrounding counties of Surrey and Sussex. Graham, the owner of the company has been a user of the Timberwolf TW150DHB for a number of years and replaces the machines every 3-4 years with their local dealer Lister Wilder. Graham comments "I like the TW150DHB as it is a good quality chipper that comes in below 750kg, I need a machine that is always ready for work and the 150’s that I have had over the years have always been both reliable and economical to run." He continued "the lads really like the speed at which the machine can work and the crushing power of the hydraulic feed rollers is incredible. The secondhand value is very good as well so I know that when I come to part exchange my machine I will always get a good return. Having dealt with Lister Wilder for a number of years I am very happy with their aftersales service and would recommend them to anyone looking to buy a chipper".

South East Tree Surgeons

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Foxhills Golf Club

Foxhills Golf Club in Surrey have recently taken delivery of a new Timberwolf TW200PHBC shredder to compliment their current machinery involved in their woodland management program.

David Wyborn – Course Manager commented "We are currently working on a woodland management plan and needed a machine to help reduce the amount of Rhododendron that we are thinning from the course. I originally hired one from Lister Wilder but was so impressed with the amount of man hours that it saved that we decided to purchase one!" He continued "I was particularly impressed with the speed at which the shredder processed the material as well as the ability to pull it into the machine with the conveyor and hydraulic feed rollers, this dramatically reduced the amount of hours required handling and moving the waste material".

Foxhills Golf Club

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Timberwolf 125PH
Chris Mawdesley at Arbor Tree Care in North Cerney, Gloucestershire recently purchased another Timberwolf 125PH to add to a long line of TW chippers he has previously owned.
I have run a number of chippers over the years including GreenMech, Vermeer and Schliesing but the Timberwolf chippers are by far the best because they are low maintenance, low cost and hardworking. I work my chippers 5 days a week, every week of the year, for about 4 years before I trade in. They do a good days work, everyday and the engine lasts as long as the machine. They are also easy to maintain.”said ChrisThe TW125PH is light and powerful, easy to tow with a 3.5 tonne vehicle, such as a transit van and is a very good price. I am very happy with these machines and would recommend them to any arborist that wants a reliable, low cost workhorse.”
Arbor Tree Care - Chris Mawdesley

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A Passion for Trees at Beechwood

Beechwood Tree Care are an Arboricultural Association approved Contractor and have been trading for 12 years across the home counties. Neil Wilson, Managing Director of Beechwood Tree Care commented We have been running Timberwolf 150DHB chippers for the past 12 years and tracked 190 chippers for the last 6 years. They are very reliable, hard working machines and are great value for money. Neil also added We have been dealing with Lister Wilder for the past six years and they are good people to work with. We get a good price and great back up service from them and when we need spares they are delivered right on time.

Beechwood Tree Care - Neil Wilson

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Urban Planters

Reading based Urban Planters supply and maintain plants to local businesses, bars, restaurants, shopping centres and multinationals. They have dealt with Lister Wilder for over 30 years on the agricultural side and for just over a year in horticultural machinery. In addition to using Kubota G23 and G26 grasscutting machinery they use Stihl kit for blowing and hedgecutting. "Urban Planters selected Lister Wilder as their machinery partner for supporting the move into corporate exterior landscape maintenance due to the excellent customer service, high levels of responsiveness, and great after sales service.” Rory Waterer, Managing Director, Urban Planters.

Urban Planters - Rory Waterer

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Elmbridge Tree Services

"During the many years of dealing with Lister Wilder - Ockham, we have built up a close professional relationship with all members of the team, particularly Mr Phil Hughes who deals with our account. We have been supplied with a variety of plant from trailers to tractors and chainsaws to chippers, all of which have been competitive on cost, with no compromise on aftersales. We intend to continue using Lister Wilders to supply us on any necessary plant for all future projects. Stephen Lakin, Managing Director, Elmbridge Tree Services Ltd"

Elmbridge Tree Services - Surrey

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