Lister Wilder - Construction Testimonials

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Heritage Tree Services choose Timberwolf 
With projects ranging all the way from saving the famous ‘Harry Potter Tree’ at Blenheim Palace from collapse to digging up and relocating mature golf course trees using a giant £50,000 ‘spade’, Heritage Tree Services Ltd is undoubtedly one of the prestige names in its field.
When it comes to buying machinery - of any size - the Oxfordshire-based company has a habit simply of choosing what it considers to be the best. In the case of its new chipper, that meant the Timberwolf TW230DHB which was bought through Lister Wilder and supplied to match the company’s white livery.
The man who made the purchase decision was Contracts Manager Marc Wastle. “I chose it because it is outstandingly easy to use and look after, and because its chipping performance is the best in the market,” he says. 
“We are quite lucky in that we can afford to buy the best machinery available and that’s why we chose the Timberwolf. Most importantly, the guys like using it out on site and when I ask them what we should buy they ask for a Timberwolf. I look at it from an operator background — if the guys who use it are happy and it performs well then you will get the job done more quickly, and that benefits both the company and its clients. Sometimes you get machines that are extremely reliable but not pleasant to use — Timberwolf gets it just right.”
The TW2300HB is the smallest chipper in a fleet that has crane-fed machines at the top end. But it is the compactness that Marc particularly values in a business that travels widely over the home counties and sometimes beyond. “It is small and light and easy to get around behind a 3.5 tonne tipper if you have a long way to go,” says Marc. “The performance relative to its size and weight is excellent — better than others in the same market. It also has good blade access, and maintenance is very easy to do.”
The Kubota-engined TW2300HB can handle feed up to 160mm (6.3”) in diameter and reduces it to an average 18mm chip size. Its can achieve throughput of five tonnes per hour and its discharge chute rotates through all of 2700.
The company also sources smaller forestry equipment, including the Stihl range, from Lister Wilder, and servicing is handled at the convenient Reading or Wallingford depots near the Heritage base just outside Henley-on-Thames. Lister Wilder has also recently supplied a Valtra N174 tractor which, says Marc, was the brand recommended by other operators in the forestry business. “I like its compact size on a four-cylinder engine,” he says. “It is ideal for forestry projects in urban areas where you don’t have much room.”
Heritage Tree Services Ltd was set up by Managing Director Hugo Loudon whose passion for trees goes back to his teenage years when he worked in forestry with his grandfather in Holland. The business is based on his strong belief in the need for green infrastructure to be managed sustainably and in ways that benefit wildlife. “The regeneration of the fragile treescape is a dedication and life pursuit of mine,” he says. “Some people climb mountains or sail the oceans; I personally plant trees.”
The projects the company has handled are many and highly varied, but few have been more high profile than saving the famous 55-foot cedar of Lebanon tree in the grounds of Blenheim Palace from collapse after it was weakened by the gaping hole in its hollow trunk. The tree featured in a scene of the 2007 Harry Potter film The Order of the Phoenix. The rescue plan devised by Hugo and his team involved using climbers and a cherry picker to fix cables to its larger upper branches and attach them to nearby trees in order to help support it better.
Other famous projects have included helping Henley Golf Club to improve the playability of its course by moving five mature trees. The team used a machine with six hydraulic-powered blades to dig deep beneath the roots of each tree before picking it up and moving it to its new home. The machine was also used to create the new hole.
Heritage Tree Services

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Crystal Palace FC with a Lister Wilder service contract
In the world of football, players often follow managers between clubs. But the same is also sometimes true on the grounds side of the business, as Lister Wilder has proved by maintaining a relationship with the highly respected Bruce Elliot as he has moved between three clubs.
The bond has stood the test of time for over 15 years as Bruce has switched from Reading FC to Fulham FC and now Crystal Palace FC in south London where he has been Heads of Grounds and Estates for the past two years. Bruce has been particularly grateful for the personal input from Neil Davis, Service Director for Lister Wilder’s Groundcare and Construction Divisions. 
“When I was at Reading FC it was convenient to have Lister Wilder just down the road, but that has developed into a very good long-term relationship and indeed I nowadays consider Neil to be a friend who looks after the club very well,” says Bruce.
“The key factor is that we need reliability and rapid response times for repairs. I always know that a quick call to Neil will ensure that we get our machines back on the road with minimal delay. For us, that is of massive importance because we don’t have the largest fleet of machinery — if just one machine goes down, that can causes massive inconvenience.”
The fleet at Crystal Palace is made up of Dennis G860 mowers, Kubota 4630 compact tractors with loaders, a Kubota G23 mower for the training ground, and Honda mowers. All were supplied by Lister Wilder along with day-to-day equipment like strimmers, and all are now routinely serviced by the company from its Reading depot.
Such is the faith that Bruce has in Lister Wilder that the relationship is now on an annual service contract footing, covering not just the stadium at Selhurst Park but the nearby training ground and academy.
“It works very well for us because it allows us to budget for the year with a contingency included for any breakdowns,” says Bruce. “It gives us financial certainty, with four equal payments over the year as a whole. The Lister Wilder staff servicing the contract have all been in place for a number of years and know our machines well – we have the same loyalty to them that we have to Neil.”
Neil sees the bond with the club in similar fashion. “You become friends — Bruce knows that if they have a problem and need a small part I will drop everything and bring it over myself if it gets them out of trouble.”
Bruce had been in the football grounds business for over 25 years, during which time he has also worked for Crawley Town, Tottenham and Millwall. “The job has changed massively over the years and we now have a whole new era of pitch technology, undersoil heating and grow lights available to us,” he says. “But the advent of high definition TV means that there is much more pressure because there is no hiding place if your pitch doesn’t hit the standards expected. Even training grounds are expected to be in top condition 365 days-a-year, and that’s why the quality of the machinery and the service that backs it is so important,” he adds.
When WildLife visited, the grounds staff were preparing to tear up the stadium pitch ready for re-sowing followed by the stitching of artificial reinforcing fibres now used widely by top clubs. “We had a few pitch issues last season but I am confident we can improve on that this time,” says Bruce.
He knows that when former England boss Roy Hodgson takes his team onto the Crystal Palace pitch for the opening home game of the 2018-19 season, the work his team will have done with Lister Wilder’s support will come under close scrutiny.
The benefits of a service contract
- Set price servicing
- Spread the cost to suit your budget
- From single machines to large fleets
- Tailor to individual requirements
- Available at purchase or later if required
- Apply to machinery not purchased from us
For further information please call Neil Davis - 01189 884 888

Crystal Palace FC

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Lister Wilder awarded Kubota Gold
Lister Wilder has done it again, achieving a coveted Gold+ award in this year’s Kubota Dealer Service Excellence awards, not to mention three golds and a silver, even though the bar was set higher than ever before.
The prestigious Gold+ award, which is the highest possible level, was awarded to the company’s Reading depot for the second time running, while Ashford, Devizes and Ockham retained their gold awards and Cirencester moved up from bronze to silver. Maintaining the standards required for these highly respected awards would be impressive enough but given that the level set to achieve Gold+ went up 2.5% to 87.5% this time round, this is an outstanding result.
Neil Davis, Service Director, Groundcare and Construction Divisions at Lister Wilder is delighted with the awards. “Lister Wilder prides itself on delivering outstanding customer service and these awards are recognition that we are not only at the top of our game, but that we are sustaining our position and improving all the time.” 
“Our service and parts teams are committed to providing the best customer experience in the industry – all day, every day. We constantly monitor levels of customer satisfaction, analysing the monthly survey results we get from Kubota and ensuring any issues are addressed promptly; we keep a close eye on warranty claims and return rates and make sure our admin processes are thorough and efficient; and we listen and respond to our customers. Understanding our customers’ needs and meeting or exceeding their expectations is what it is all about.”
Kubota Service Manager, Keith Miller, who presented the awards to Lister Wilder’s service managers commented: “Our objective is always to provide the best customer experience in the marketplace. This is the sixth cycle of the Dealer Service Excellence programme which recognises dealers who deliver on that objective, providing the highest level of customer service, support and technical expertise. 
“We have seen steady progress from Lister Wilder since these awards began in 2006 and for them to achieve a Gold+, three golds and a silver is remarkable. It demonstrates real commitment to customer service and achieving the highest levels of customer satisfaction. This degree of success cannot be achieved without a lot of hard work and commitment from everyone involved and the whole team should rightly be very proud of these awards.”
The Kubota Dealer Service Excellence awards, which are presented every two years are assessed on a number of key requirements as Keith explains: “The day-long inspection process carefully checks the dealer’s equipment and facilities in the workshop and parts department, its staff’s knowledge and technical training and all aspects of the business including administration and customer service. An award cannot be achieved by just having great facilities – customer satisfaction counts for no less than a third of the marks.”
Lister Wilder Commercial Director, Charlie King is also proud of what has been achieved by the five award-winning depots. “As a company we strive to provide the best after-sales service in the country and it is great to have this recognition from Kubota. Having achieved our first gold award at Reading, we set about rolling out the same high levels of service across our branches and have built on our success year on year.”
“It is important that every member of our service and parts teams has the skills and knowledge to deliver a service of which we can be proud and Lister Wilder continues to invest in training to maintain the highest level of competence and performance. Our service managers take a proactive approach – developing close relationships with our customers, understanding their needs and often pre-empting issues. We are most grateful to our staff for the commitment, enthusiasm and dedication that has enabled us to achieve these awards.”
Lister Wilder’s Southam depot hopes to be on the list of award recipients next time and is already working towards that goal. Set up five years ago, the Southam branch added Kubota Construction to its product portfolio in 2016 and its staff have undergone extensive training to support the Kubota range. “We can tick a lot of the boxes already,” says Southam depot Service Manager, Peter McFerran “and we are looking forward to stepping up to the challenge next time”. 
Dealers who attain gold standard or higher are invited on an incentive trip to Japan. This year Service Director, Neil Davis and Andrew Beattie, Service Manager at the Devizes branch represented Lister Wilder on the eight-day trip. “We visited a number of Kubota factories to see the products that we sell being manufactured and also enjoyed sight-seeing trips to Tokyo, Kyoto, Osaka and Hiroshima,” says Neil. “While the number of dealers attaining the gold award has grown since 2006, I am confident that Lister Wilder remains the number one dealer in the UK and the array of awards we have won this year speaks for itself.”
Lister Wilder awarded Kubota Gold

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Fosseway Tool Hire turn to Kubota 
Sometimes a piece of equipment comes along that can be a real game-changer and at Fosseway Tool Hire in Shipston-on-Stour, Warwickshire they are confident that the Engcon tilt rotators they now have available to add to their Kubota excavators fall firmly into that category.
Capable of 360°rotation and 45° tilt, the rotators fit seamlessly onto the high-performance Kubota excavators supplied by Lister Wilder, enabling exceptional bucket manoeuvrability, control and precision. It is a combination that the company expects to be particularly attractive for work on golf courses and other groundcare sites.
With over 7,000 items for hire and more than 20 years’ experience in offering quality equipment, the directors at Fosseway Tool Hire strive to keep abreast of innovative products and to provide the best solutions available to meet their customers’ needs. 
“We have been customers of Lister Wilder for many years now and when it comes to excavators, Kubotas have long been our choice,” says director Trevor Palmer. “They are reliable and durable, which is especially important in the hire business, but also provide the high performance and power that our customers demand. Having heard good things about Engcon tilt rotators and how they add a new dimension to excavators, we decided to purchase a couple and marry them up with our 3.5-tonne KX101 and six-tonne KX57-4 Kubotas through their versatile hydraulic and electrical systems. 
“We were totally bowled over by the result,” continues Trevor. “The tilt rotator gives the operator incredible control and flexibility. You can dig at any angle, in any direction, with a delicacy and precision that removes the need for manual finishing. Changing attachments is quick, easy and safe too as the operator doesn’t even have to leave the cab.
A tilt rotator attachment is equivalent to giving an excavator a wrist,” explains Trevor. “It allows the bucket to tilt and rotate through 360°, giving much greater flexibility and efficiency than a traditional fixed arrangement which will only allow you to pull in one direction. This level of manoeuvrability means that you can complete a whole task from a single position, rather than having to move the digger around the excavation site and work at it from different angles. 
“You can expect a 35 to 40% time saving on a job, which brings an associated reduction in fuel consumption and man hours needed. In many cases, the exceptional finish quality and versatility of the tilt rotator removes the need for an additional ‘man with a spade’ who would traditionally be working with the excavator to complete more delicate work, which is another saving.”
Reducing vehicle movements not only saves time and improves site safety, but dramatically reduces the damage caused to surrounding areas, something that is particularly important for golf course refurbishment projects. “Being able to work efficiently and effectively on a green or a bunker without churning up the surrounding area is a huge plus for a busy golf club where disruption must be kept to a minimum,” says Trevor. 
Fosseway Tool Hire has found that the Kubota excavator teamed with the Engcon tilt rotator is a popular combination with the current generation of golf course shapers, many of whom travel the world turning course designs into reality. The manoeuvrability and control provided by the tilt rotator allows them to mould the landscape with ease and precision, creating graceful lines and curves that blend with the local setting.
The Kubota excavator and Engcon tilt rotator combination have many other applications in both the groundcare and construction industries. Being able to complete an excavation from a single position makes it an ideal solution for work in narrow spaces; the precision it offers makes short work of difficult, delicate digging around pipes or manhole covers; and the range of attachments that can be added make it a versatile solution for handling tasks such as brush clearance, ditching, terracing or grapple operations. Among the attachments on offer at Fosseway Tool Hire are grading beams that allow the operator to move and level material on one simple pass, even on an incline.
“Fosseway Tool Hire is one of the first companies in the UK to offer the Kubota excavators fitted with Engcon tilt rotators for self-drive hire, and being pioneers means we have some educating to do,” says company owner Neil Davis. “But we have seen what can be achieved with this winning combination, we’ve witnessed our customers’ amazement when they see its capabilities and we fully expect to see this equipment becoming a standard requirement, particularly for golf course landscaping, as its efficiency, safety and performance put it in a class of its own.”
The substantial beards sported by Neil and Paul are being grown to raise funds for the Shipston League of Friends in support of the development of new and enhanced inpatient facilities as the local Ellen Badger Hospital. The now distinctly hirsute pair, along with some of their friends and employees, committed to neither shaving nor cutting their hair between the end of October last year and the end of March – from the day the clocks went back to the start of British Summer Time. “It hasn’t been easy,” says Paul. “I normally keep my hair very short and it is driving me mad, but we have had a lot of support from friends, family and customers alike which makes it all worthwhile.”
Fosseway Tool Hire

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Kubota Mini Excavator
Bearwood Lakes Golf club in Wokingham, Berkshire was ranked No. 2 in England and No. 3 in the U.K. & Ireland, based on reviews of best golf experiences a ‘Top 100′ survey 2011. In April 2011 they purchased a Kubota KX101-3N mini excavator after demonstrating the machine against all the competitor brands. 
 
Golf Course Manager, Daniel Lightfoot commented “We use the mini excavator throughout the year for bunker construction, drainage, pathway construction and materials handling. We have found it to be very reliable, quiet, easy to use and the operator controls are fantastic!”
 
“We tested it against all the other brands and found it was generally better. The reputation that Kubota has for reliability was also a deciding factor as well as our good relationship with Lister Wilder. Dave King has always been very helpful and provided us with a good service and the locality of the branch in Reading is handy for any parts me might need.”
 

“The Kubota KX101-3N is an excellent all round machine, it is responsive, good value and ticks every box.”

Daniel Lightfoot - Bearwood Lakes Golf Club

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Kubota Excavators: U10, U17 & U20
Neil Curtis of Neil Curtis Funeral Services in Barkham, Berkshire runs four U-series Kubota Excavators, which are used for grave digging across Reading and the surrounding areas.
 
Neil commented “We tend to work in confined spaces and narrow gaps so the U series is made for us. It has no boot on it and is very narrow so is ideal for what we do. We have four machines from 1 tonne up to 2 tonnes, which has more digging power. They are all very reliable and are good on fuel.”
 
“The most important factor for us is the reliability of these machines as we can’t afford to have a machine breaking down when we are working as the type of work we do cannot be delayed or postponed. We run our machines for 5-7 years and it needs to look the part throughout. Our last one was 5 years old and did 1200 – 1500 hours. It also holds its value well on trade in.”
 
“Lister Wilder understands the importance of needing our machines to dig a grave to a fixed timescale. If we have a problem, someone will always come out and turn it round in a morning, which is what we need. We need good service and Lister Wilder are always good with us.”
Neil Curtis Funeral Services, Barkham

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Farnborough Tool Hire Excavate for new Kubota Fleet
Farnborough Tool Hire are a family run business with 25 years experience in hiring a wide variety of different product lines to tradesmen, contractors and the general public.
 
Lister Wilder has been supplying Kubota excavators to Farnborough Tool Hire for a number of years. They recently added twenty one machines to their existing Kubota hire fleet including:
 
  • 2 x Kubota K008-3 ¾ tonne excavators with ROPS frame, Klac quick hitches and 4 buckets
  • 6 x Kubota KX015-4 1.5 tonne canopy excavators, Anti theft system, Martin quick hitch c/w 4 buckets.
  • 10 x Kubota U25-3 2.5 tonne cabin excavators, Anti theft system, Martin quick hitch c/w 4 buckets
  • 2 x Kubota U48-4.5 tonne cabin excavators, Anti-theft system, Martin quick hitch c/w 4 buckets
  • 1 x Kubota KX080-3 alpha 8 tonne cabin excavator, Anti-theft system, Martin quick hitch c/w five buckets
Peter and Paul Marsh, Directors at Farnborough Tool Hire selected Kubota excavators because they are one of the market leaders and say the machines are very reliable and have a very good residual value. Kubota also have one of the best dealer networks in the UK for parts and back-up service.  They commented "We like to deal with Lister Wilder as they offer the best affordable price for a quality machine."
Farnborough Tool Hire – Peter & Paul Marsh

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Leading sports ground contractor ups the power

Hampshire-based sports ground construction, renovation and drainage specialist, Kestrel Contracting, has moved up a gear following the addition of a 125hp MF 7465 tractor to the company’s extensive machinery fleet.

Supplied by leading Massey Ferguson dealer, Lister Wilder, the new tractor has replaced a seven-year old 115hp MF 6265 in spearheading the company’s contract drainage operations on sports pitches and playing fields throughout the UK.

Powering an AFT Wizz Wheel 75 wheel-type trencher, the additional muscle and advanced Dyna-VT transmission of the MF 7465 is proving invaluable in sustaining high workrates while promoting consistently good results in a wide range of turf conditions and soil types, points out Kestrel founder and managing director, Richard Veitch.

The extra horsepower comes in very useful when laying mains drainage pipes measuring up to 150mm diameter at depths anywhere between 500mm and 700mm below ground level,” said Richard. “Most sports ground and playing field contracts require us to be in and out as quickly as possible so it is great to have a tractor that appears to be spot on for the job, taking every task comfortably in its stride.”

Echoing Richard’s comments, tractor driver, Bruce Burrows, added that MF’s Dyna-VT continuously-variable transmission was a delight to use, producing infinitely-variable speeds from zero to 30mph at the touch of a lever with no interruption in traction or power delivery.

This facility is ideal for drainage works where one has to go from creep speeds one moment to fast forward the next to get back quickly to the start of the subsequent run,” he said. “The transmission is great also for road travel and haulage. I really like the tractor. It’s been designed with a lot of thought for the operator and has definitely made my job easier, faster and more comfortable.”

Kestrel Contracting, Hampshire

"Excellent back-up everytime, I would recommend them to any one"

Mike lowowski - ML Contracting

"We run over 250 Kubota diggers and the service from Wilder's has been excellent"

The Team at Brandens

"The contract had to be completed on time and Lister Wilder played a crucial role in making sure it was"

Steve Windlesham - Hansen PLC



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